Support

Questions, problems or feedback? Write to us at [email protected].

Connecting with your partner

One of you creates a code in the app and shares it; the other enters it under “Did your partner give you a code?”. Codes expire after 15 minutes, so create a new one if it stops working.

Check-ins

You can check in whenever you like. Once you and your partner have both checked in, each of you gets a personalized new perspective. A couple can check in up to 10 times a month.

Instiller Plus

Your first check-in is free. Instiller Plus is an auto-renewing monthly subscription, and one subscription covers both partners. To cancel, open your iPhone’s Settings → your name → Subscriptions → Instiller at least 24 hours before it renews. Deleting the app doesn’t cancel the subscription. For refunds, visit reportaproblem.apple.com.

Your data

In the app, open Settings to download your data, turn AI processing off, unpair, or delete your account. Deleting your account permanently removes all your data right away. See the Privacy Policy for details.

Need help right now?

Instiller is not therapy or crisis support. If you are thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline). If you are in danger, call 911. If you are experiencing abuse, call the National Domestic Violence Hotline at 1-800-799-7233 or text START to 88788.